Delivery & Returns

Isle of Wight Furniture Deliveries

We do not charge for furniture deliveries, they are part of the service. All deliveries are made by our own experienced Readers Delivery Team 

We try our best to work around your schedule, so that's why we also deliver on Saturdays - and we are happy to take special instructions to help you (such as calling ahead).

Or if you would prefer to collect, then we can have your item ready in either our Newport shop, or Cowes warehouse, just let the team know.

White Glove Service

In addition, we are more than happy to unpack your furniture, assemble where needed (such beds or wardrobes), and takeaway all the transit packaging. There is a small charge of £15 for the first 2 items, and £25 for 3 or more. This is for any item we sell, no exclusions.

Here are a few customer comments about buying furniture from us....

 "We cannot stress how helpful Readers have been and how good the quality of the products were. They delivered on the day arranged and the bed was assembled and the furniture installed in the bedroom. We would not hesitate to recommend Readers and we would buy here again" - Trustpilot review

 "Good range,fair price,good quality,great caring delivery service" - Google review

 "Very friendly and helpful staff. Nothing is too much trouble. Great selection of items and good prices. Plus, free delivery. What's not to like! Will use again." - Facebook review

 "Thank you so much for making the delivery and set up of the furniture so easy for us; your two guys were great." - via Email


Parcel and Mainland Delivery

We have separate charges for parcels (small items) and mainland furniture delivery, please note which tariff is being applied when you reach the basket checkout.  Please see the table below for our standard charges:

 Parcels (Small Items) Furniture Delivery
 Any OrderUnder £150  £150 - £500  Over £500
Isle of Wight£5FreeFreeFree
UK Mainland & NI£7£50£50Free
Scottish Highlands£10£60£60Free

 

Cancellation and Refund Policy

Please note that you are entitled to cancel this contract if you so wish based on the following policy:

1. If you wish to cancel your order:

  a) You can notify us by email to info@readersinteriors.co.uk before we have despatched the goods to you; or

  b) where goods have already been despatched to you, by returning goods to us in accordance with clause 2 below.

2. You can return goods you have ordered from us for any reason at any time within 14 days of receipt for a full refund or exchange. The costs of returning goods to us shall be borne by you.

3. Upon receipt of the goods we will give you a full refund of the amount paid or an exchange credit as required.

4. The rights to return the goods to us as referred to in clause 3 will not apply in the event that the product has been used or the product has been specially ordered at the customer’s request. The provisions of this clause do not affect your statutory rights.

5. Faulty or damaged goods will be exchanged or refunded where possible within the first 14 days of purchase. Damaged goods must be reported to Readers Interiors within 24 hours of delivery, after this time we cannot accept responsibility of the damage reported.

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